Solution Center

ARC Email Bounces and Complaint

It is quite normal to receive some bounces and complaints after sending a mass emails.

If a client has opted out you will get a notice. If they have asked you to opt them out you can do so by finding their contact and clicked "Do not Email".

If you receive a "Complaint" this is quite normal as not all consumer know how to opt out of emails. in ARC click on Email/Email Dashboard to review the email address that issued a complaint. You can ignore that, or you can open their contact and click the "Do Not Email".

There are many reasons why an email will bounce, the address is no longer valid being the first. Other reasons include the consumer's out of office message could have been on or there was a temporary server issue that prevented the email from being delivered. You can ignore the bounce, or you can open their contact and click the "Do Not Email" or you can click the "remove block"

If it is within a few hours you can click on "Show Only Contacts with Recently Bounced Emails". It's a good best practice to check on this list to keep your database clean. You can use a free online validator if you are not certain the address is good. If you send out thousands of emails you will want to be more diligent to keep your email address from going on a block list.

You can check the ARC>Email>Email Dashboard. In ARC click on Email/Email Dashboard to review the email address that issued a complaint. You can ignore that, or you can open their contact and click the "Do Not Email".

This is the place to remove a client from getting emails:

If you need to force an "UNBLOCK" you can contact the helpdesk and they will submit a ticket to the vendor.

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